What can I do as a customer if I can not make the monthly payment?
All too often, a borrower is faced with unexpected expenses, job loss, divorce, or other financial disasters that might influence his or her ability to repay the mortgage Although financial experts suggest that everybody must have a minimum of three months expense cushion in their savings accounts, the reality is that most people just don’t have that much money set aside (?????). But, financial challenges need not cost anybody their home if one takes charge of the financial situation as soon as troubles appear.
Mortgage Lenders Can Offer Flexible Repayment Options 
Lenders are actually equipped to handle the temporary financial setbacks that their customers sometimes experience and have devised repayment plans designed to help you regain control of any late mortgage payments..
Negotiate Rolling Payment Plans with Banks 
Most of the plans that mortgage lenders use to help you get back on track involve either rolling the late payments to the end of the loan, breaking the payments up over the next few months and paying a certain amount toward the past due balance in addition to your regular monthly payment, or completely restructuring the loan. If your financial troubles are more than temporary, you may want to discuss placing your house on the market or opting for a short sale in order to close the bank obligations.
Act Early 
Whichever route you choose, the main thing to bear in mind is to contact your bank (loan officer) as soon as you realize that making your payments has become a problem. By keeping in touch with your lender, you are creating a line of trust that can only help you in the long run.
